Services

Our services

We want you to feel at home when you come to Hotel Casa 1800 Granada. We offer a wide range of services:

Download the PDF with all available extra services

General services

Free Wi-Fi throughout the hotel
Complimentary water
Non-smoking hotel
Luggage storage
Fire prevention with sprinkler system in public areas
Multilingual assistance
Complimentary press
Major credit cards accepted
Hairdressing service (upon request)
Massage service (upon request)
Ticket sales and tourist services
Ticket sales and tourist services
Luggage weighing service
Disabled access
Welcome manual or hotel information in Braille
Baby stroller rental service
Public parking for hotel use
Safe deposit box at reception
Public computer with printer access
Air conditioning in public areas
Separate restrooms for men and women in communal areas
Natural plants or flowers
Internet terminal accessible to guests
Internet access in public areas
Separate and independent reception desk
Telephone available for guests
Multilingual service information area (electronic format)
Tourist information materials available at reception
Multilingual staff
High chair for babies
Printing/photocopying service
24-hour reception service
Public relations service independent of reception and concierge
Low stool available to assist access to sinks and toilets
Wall-mounted toilets
Door opening mechanism via proximity key card
Insulated hot water pipes in sinks
Guest access is separate from service and goods entrance
Service room on every three floors
Bed linen change every three days
Umbrellas available at reception/in rooms
Laundry and ironing service (12 hours)
Dry cleaning service (24 hours)
Car and transport rental service
Card payment options clearly displayed
Wake-up service
National and/or international daily newspapers
Luggage assistance upon request
Luggage storage upon arrival or departure
Transport service (upon request)
External medical assistance on demand
Complaint management system, including acceptance, evaluation, and response cycle
Official website with realistic photos of the establishment (exterior views, public areas, and rooms). Hotels with 3, 4, and 5 stars must have the site in at least two languages.
Online booking system beyond a simple email for requests or enquiries
Accessible website
Digital invitation for departing guests to leave a review on a portal or the hotel website
Location map or geolocation coordinates, upon request by the guest or via the internet
Presence detection elements that automatically activate and deactivate lighting in passage areas
LED-type exterior lighting in permanent night-time illumination areas
Lamps or light fixtures with maximum luminous power and minimum energy consumption inside the building
Use of liquid and gaseous fuels preferred over electricity, prioritising natural gas and eliminating fuel oil-powered appliances
Thermostats in all areas, common spaces, and rooms, where climate control is available
Dual-flush button or flush interrupter in toilets throughout the establishment
Selective waste collection of the waste generated by the establishment’s activity
Availability of international plug adapters (upon request by the guest)
Wheelchair rental service
Shipping of forgotten items upon guest request

Catering

Refrigerator
Meal service in the courtyard
Bar service, drinks, and meals for lunch or dinner
Snack service
Bar open on the same days as the hotel
Lobby with seating and complimentary drink service
Availability of drinks outside the restaurant/bar hours or via a vending machine
24-hour beverage service for room service (except from 08:00 to 11:00)
Minibar with a drinks and snacks menu upon request by the guest
À la carte breakfast (complete buffet breakfast including hot dish buffet, live cooking, or hot dishes served à la carte)
Breakfast service lasting over two and a half hours
Meal service in the hotel (minimum lunch or dinner)
24-hour room service for meals (except from 08:00 to 11:00)
Special menus upon request (children’s menu, gluten-free, allergy-friendly, diabetic, etc.)
Highchairs in the restaurant/dining area upon request
Buffet menu or information available in more than one language

Rooms

24-hour room service (except from 08:00 to 11:00)
Daily room cleaning
Daily towel change upon guest request
Room adapted for disabled guests
Natural plants and/or flowers in rooms
Single beds with a minimum size of 1.00 m x 2.00 m
Double beds with a minimum size of 1.50 m x 2.00 m
Mattresses with a thickness of at least 22 cm
Hygienic mattress protectors
Cot available upon guest request
Alarm clock device in the room
Well-maintained blankets or duvets
Well-maintained pillows
Hygienic pillow protectors
Additional pillow upon guest request
Two pillows per person
Guests can choose from different types of pillows
Additional blanket upon guest request
Option to darken the room
Sheer curtain
Suitable wardrobe or designated clothing space
Clothing shelf
Hangers of uniform material and colour
Proper control of external noise through windows
Noise-absorbing doors or double doors
Climate control in rooms
One seat per guest
A comfortable seat (chair/armchair) with a side table
Table or desk with a minimum work surface and adequate lighting
Two power sockets in the room
Additional socket near the table and desk
Two power sockets near the bed
Adequate room lighting
Bedside table
Reading light near the bed
Room light switch near the bed
Full-length mirror
Dedicated luggage space
Waste bin
Radio device (radio transmission may be provided via TV or the hotel’s central telecommunication system)
Colour TV with remote control, including a channel list and national and international programming
Additional colour TV in the living areas of suites and junior suites, with remote control
Telephone in rooms with internal and external line access, accompanied by a multilingual user manual
Internet access in rooms (broadband, WiFi, etc.)
Safe deposit box in the room
100% of bathrooms equipped with a shower or bathtub, toilet, and washbasin
24-hour room service for meals (except from 08:00 to 11:00)
Bathtub and/or shower with curtain* (1.6 m, 3 to 5-star hotels)
Bathtub available in at least 30% of bathrooms
Standard equipment (basic amenities, towels/facial tissues, magnifying vanity mirror, and stool)
Provision of at least four additional toiletries
Extra telephone in bathrooms
Shower gel and shampoo in single-use bottles
Bathrobe and slippers
Multilingual hotel service manual
Writing utensils and notepad
Iron and ironing board available upon guest request
Sewing kit available upon guest request
Laundry bag available
Additional locking mechanism on the room door
Electronic card-operated door lock
Kettle or tea set with instant coffee and tea sachets in the accommodation unit
Automatic power cut-off system when leaving the room
Shoe cleaning kit
Daily bed linen change (upon request)

Breakfast

Start your day with energy! At Casa 1800 you will find a varied breakfast buffet with local and seasonal proposals of the highest quality. Enjoy it quietly in the old courtyard, in our cosy lounge, or in the privacy of your room.

Afternoon snack

And in the afternoon, treat yourself to a moment of relaxation with a complimentary snack. Always oriented to the care and pampering of each guest, at Casa 1800 we offer you a free tea time every afternoon with a unique Granadian touch.