Legal Information for Hotel Casa 1800 Granada

  • Address for the Hotel: C/ Benalua, 11
  • Company Name: GRABENA 1800, S.L.
  • VAT Number: ESB19596485
  • Contact Phone No. / Email Address: +34 958 21 07 00 / info.granada@hotelcasa1800.com

Legal Information for the Hosting Company

  • Name of Hosting Company: Automatic Netware Limited, trading as Bookassist
  • Company Number: IE312796
  • Registered Address: 1st Floor South Block, Rockfield Central, Dublin D16 R6V0, Ireland
  • Contact Phone No. / Email Address: +353 1 676 2913 / ireland@bookassist.com
  • Website: www.bookassist.org

General conditions

The privacy and confidentiality of user information is important. We are committed to maintaining the privacy and security of your user information. We may update this policy from time to time, so please check here frequently. The Hotel will not disclose identifiable user information to any third party without consent.

What information is collected about you? How do we use it?

We take the utmost care to ensure that the personal information we obtain from you is not used in a way that you may be unaware of or not agreeable to. You may wish to submit an information request about our Hotel, participate in one of our promotions or subscribe to our e-mail or postal mail lists. In response, we may ask for information such as your name, email address, postal address and/or phone number.

In the event you opt to provide us with this information, we will only use it for the purpose specified. Information collected on the Site may be used to: enter your email in our promotions, send marketing communications or surveys to you, respond to your questions or suggestions, improve the quality of your visit to our site. You can opt-out of any communication by emailing the Hotel at info.granada@hotelcasa1800.com

Secure Reservations

If you decide to make an online reservation at the Site, you will be linked to a reservation interface and a Booking Engine provided by our booking management system partner, Bookassist. We understand that security remains the primary concern of online consumers and have chosen our Booking Engine partner carefully.
All information sent to this site, if in an SSL session, is encrypted and protected against disclosure to third parties. Bookassist are certified as compliant with PCI DSS (Payment Card Industry Data Security Standards).

Protecting your information

We want to ensure that visitors to our Site feel confident about using the Site to plan and book their accommodation. The Hotel is committed to protecting the information we collect. The Hotel has implemented a security program to keep information that is stored in our systems protected from unauthorized access. Our Site is hosted in a secure environment. The Site servers/systems are configured with data encryption, scrambling, technologies, and industry-standard firewalls. When you enter personal information during the reservation process, or during a customer email sign-up, your data is protected by Secure Socket Layer (SSL) technology to ensure safe transmission.

Children's Privacy & Parental Consent

Please be aware that the Hotel has not designed this Site for, and does not intend for it to be used by anyone under age of 18 years. Accordingly, this Site should not be used by anyone under the age of 18 years. Our Privacy Policy prohibits us from accepting users who are under the age of 18 years. The Hotel specifically requests that persons under the age of 18 years do not use this Site or submit or post information to the Site. Should the Hotel inadvertently acquire personal information or other data from users under the age of 18 years, the Hotel will not knowingly provide this data to any third party for any purpose whatsoever, and any subsequent disclosure would be due to the fact that the user under age 18 years used the Site and submitted personal information without solicitation by or permission from the Hotel.

Links Provided To Other Sites

The Hotel may provide links to a number of other web sites that we believe might offer you useful information and services. However, those sites may not follow the same Privacy Policy as the Hotel. Therefore, we are not responsible for the Privacy Policies or the actions of any third parties, including without limitation, any web site owners whose sites may be reached through this Site. We urge you to contact the relevant parties controlling these third party sites or accessing their on-line policies for the relevant information about their data collection practices and privacy policies before submitting any personal information or other sensitive data.

Your Consent To This Privacy Policy

Use of the Site signifies your consent on your behalf and on behalf of others you are representing and whose information you submit (if any), to this on-line Privacy Policy and the terms of use of this Site, including the collection and use of information by the Hotel, as described in this statement.

Policy Modifications

The Hotel reserves the right to change this Privacy Policy at any time and to publish changes without specific notification to the users of the Site.

Contacting the Hotel

In the event of any questions concerning this Privacy Policy please contact The Hotel at +34 958 21 07 00 or info.granada@hotelcasa1800.com.


Hotel Casa 1800 Granada policy
  • Regular Season: All stays except those included in Extra Season.
  • Extra Season: Stays that go through one of the following nights: 14-16/04/2022 (special booking conditions, cancellation and modification).


Cancellations or any changes up to 48 hours before arrival (time limit 14:00, local time), without charges. All nights canceled less than 48 hours in advance, will be penalized. In case of No show, the total price of the stay will be charged.


  • Free cancellations until 10 days prior to your arrival date (time limit 14:00, local time). If you cancel with less than 10 days, 100% of your stay will be charged. 
  • In case of No Show, the total price of the stay will be charged.
  • The total reservation cost will be charged 10 days in advance.


  • Free cancellations until 10 days prior to your arrival date (time limit 14:00, local time). If you cancel with less than 10 days, 100% of your stay will be charged.
  • In case of No Show, the total price of the stay will be charged.
  • Upon booking, the total reservation cost will be charged.


  • Free cancellations until 5 days prior to your arrival date (time limit 14:00, local time). If you cancel with less than 5 days, 100% of your stay will be charged.
  • In case of No Show, the total price of the stay will be charged.
  • Upon booking, the total reservation cost will be charged.


  • Advance purchase. NON REFUNDABLE. 
  • No changes or cancellations are permitted without charges. 
  • Upon booking, the client accepts to be charged the full price of the stay, this amount being non refundable in case of cancellation or change of dates.


  • Free cancellations until 20 days prior to your arrival date (time limit 14:00, local time). If you cancel with less than 20 days, 100% of your stay will be charged.
  • In case of No Show, the total price of the stay will be charged.
  • Upon booking, the total reservation cost will be charged.


  • Free cancellations until 4 days prior to your arrival date (time limit 14:00, local time). If you cancel with less than 4 days, 100% of your stay will be charged. 
  • In case of No Show, the total price of the stay will be charged.
  • The total reservation cost will be charged 4 days in advance.

Possibility of changing dates for non-refundable bookings:

  • The dates of stay for non-refundable bookings may be changed only once.
  • The change of date must be requested at least 5 days before the arrival date (before 14:00h).
  • This change cannot be made for bookings whose dates of stay fall on 14-16/04/2022.
  • The change will be made for the same category and conditions of the original booking. In the event that the new date has a higher price, the customer must pay the difference at the time of requesting the change.
  • The change will always be subject to availability and upon request to the hotel.


If you book more than 3 rooms at the same booking, Hotel could apply special payments and cancellations conditions.


How to CancelThe booking confirmation email that you will receive on completing your booking will contain full details on how to cancel your booking online


This Security, Privacy and Cookies Policy applies to our Hotel's Website.

1. Security

Our Hotel has engaged Bookassist to provide their Booking Engine service to us.

Thawte Security Certificate

Bookassist is verified as a service provider through the Thawte Certification Authority. Follow this link to learn more:

Credit Card Security

The credit card details page of Bookassist is protected by powerful Secure Sockets Layer (SSL) encryption technology. SSL encrypts your name, credit card number and expiry date before they travel over the Internet. This makes doing business over the Internet as secure as purchasing by telephone. This ensures that your credit card details will remain completely confidential while in transit. SSL safe connection and secure transaction technology has effectively protected millions of Bookassist customers who have transmitted their credit card numbers online and made a purchase since Bookassist launched its online services in 1999.

Additionally, credit card usage is verified directly through a live secure connection with the banking system at time of debiting. This ensures that known stolen cards cannot be used and fraudulent transactions are minimised for consumer and hotel benefit.

2. Privacy Statement

This privacy statement refers to our Website and the systems of Automatic Netware Ltd. trading as Bookassist, its branches and its subsidiary companies.

We respect your privacy. This is why we have taken the time to disclose our information collection practices and our privacy policy. Please take the time to review this document.

Why do we collect information?

  • Collecting information provides specific benefits to you, our website visitor
  • Information is collected in order to facilitate the reservation process between you the customer and the accommodation provider, to faciliate the purchase of e-vouchers, to offer additional services to you where you consent to such offers and/or to help us improve this process for your future use.

For what purpose(s) do we collect information?

  • Completing or supporting an activity, namely the reservation process or e-voucher purchase process
  • Voluntary customer registration process
  • Statistical usage of the system to faciliate improvements
  • No other use is made of the collected information, in particular the information is never passed to third parties without permission

Who has access to some or all of the information we collect?

  • Bookassist, its branches and its subsidiary companies
  • Accommodation services possibly not sharing our privacy policy
  • Financial clearing services possibly not sharing our privacy policy
  • Legal authorities where authorised to do so

What access do we grant our visitors to the information we collect concerning them?

  • Access is given to all collected information at any time on request

If you believe that our websites or systems have collected incorrect information or if you would like to dispute any information, please contact us.

To contact Bookassist, please see office contact details on Bookassist.org/contact.jsp

To contact our Hotel, please see the contact details on our Website.

3. Cookies Policy

This Policy outlines how we may use Cookies on our Website.

We respect your right to privacy. Any personal information which you volunteer on this website will be treated with appropriate standards of security and confidentiality and in accordance with the Irish Data Protection Acts, 1988 (as amended).

What are Cookies?

Cookies are text files containing small amounts of information which are downloaded to your device when you visit our website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that Cookie. Cookies are useful because they allow a website to recognise a user’s device. There are a number of different types of Cookies, each having a different purpose.

What types of Cookies may be used on this website?

Strictly Necessary Cookies

Strictly Necessary Cookies are essential in order to enable you to move around the website and use its features. We use these Cookies to enable the services which you have specifically asked for.

Examples of Strictly Necessary Cookies that may be used on this site:

Bookassist session cookie: maintains the user session.

Performance Cookies

Performance Cookies are Cookies which collect information on how visitors use a website, i.e. which pages visitors go to most. We use these Cookies to collect information anonymously on the pages which you have visited.

Examples of Performance Cookies that may be used on this site:

Google Analytics: A web analytics service provided by Google, Inc. ("Google"). This service uses Cookies. Cookies help the website analyse how visitors to our website use the site. The information generated by the Cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for us, and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website and allowing cookies to remain enabled, you consent to the processing of data about you by Google in the manner and for the purposes as set out above.

Bookassist conversion tracking cookie: Tracks conversion statistics.

Functional Cookies

Functional Cookies are Cookies which allow the website to remember choices made by the user (name, address, language). We use these Cookies to remember choices made to improve our users experience.

Examples of Functional Cookies that may be used on this site:

Expression Engine cookie: maintains user preferences such as language.

Bookassist booking_reference: saves user preferences.

Advertising Cookies

Advertising Cookies are Cookies which are used to deliver adverts more relevant to a user's interests. They remember that a user has viewed a website before. They are often linked to the functionality of the site. We use these Cookies to collect information about your browsing habits in order to make advertising relevant to you and your interests.

Tailored Advertising

If you have Cookies enabled on your machine, we will present you with advertisements relevant to our website. Google and third party vendors show our advertisements across different internet sites. If you have Cookies switched on you may see advertisements for this website on other websites. Should you wish to opt out of Tailored Advertising please visit the Network Advertising Initiative opt-out page http://www.networkadvertising.org/choices/

Third Party Cookies

We may install third party cookies on our website. Third party cookies are cookies that are set by a domain other than the website that is being visited by the user. If a user visits a website and another entity sets a cookie through that website, this would be a third party cookie.

Examples of third party cookies that may be used on this site:

Adobe Omniture: collects statistical information about how visitors use the website.

Google Adwords: collects statistical information about use and conversion.

Google Remarketing: allows advertising to users who have visited the site.

Facebook: social media sharing.

Cookies used by us enable us to improve our website and to deliver a more personalised service for you. If, after supplying personal information, you require a copy of it or you wish to discuss, correct or delete it, please contact us. To contact Bookassist, please see office contact details on Bookassist.org/contact.jsp

If you don't want to receive cookies, you can modify your browser settings; the Help function within your browser explains how to change these settings. You can also visit www.aboutcookies.org, which contains comprehensive information on how to manage cookies on a wide variety of desktop browsers.

Please note that by blocking cookies, you may not be able to use the full functionality of this website, in particular the use of the booking engine to complete a reservation.


Terms of use


We hereby provide you with the identification information of HOTEL CASA 1800 GRANADA (the services provider), in compliance with the provisions of art. 10 Law 34/2002, from the 11th of July (information society and e-commerce):


Name:                         GRABENA 1800, S.L.

VAT number:              B19596485

Address:                      Benalua street, 11, 18010, Granada

Phone number:             +34 958 21 07 00

E-mail:                         info.granada@hotelcasa1800.com

Public registry of commerce of Granada, Tomo 1579, Page 77, Section 8, page GR-47690


Privacy Policy and Use of Personal Data


According to the provisions of Regulation (UE) 2016/679 of the European Parliament and of the Council dated the 27th of April 2016 regarding the protection of individuals which respects the processing of personal data at the free circulation of these data (hereinafter, RGPD), Hotel Casa 1800 Granadawe inform the users of this domain (and its sub-domains) and whichever person who contacts us to obtain any information:


The data provided through the contact form or by WhatsApp messages will be treated under the responsibility of GRABENA 1800, S.L. with the main purpose of managing the communications initiated by users via web on one hand and, on the other one, with the secondary purpose of initiating and following up business partnerships. The legal basis that legitimizes the date processing is the consent of the interested party. 


Moreover, your personal data which will be sent at rrhh@hotelcasa1800.comwith the purpose of sending your Resume for further job opportunities will be integrated into a processing known as Employment Agency. All of the above will be treated under GRABENA 1800, S.L.´s responsibility and its legal basis will be the user´s consent together with the legal interest of the person in charge.


We keep the data as long as the purpose for which they have been collected subsides or until the interested party requests its termination, at most for a period of 1 year. The personal data that we collect can be categorized as identification data – name – or contact details – phone number or e-mail-, the user is responsible for the truthfulness of the same and GRABENA 1800, S.L. reserves the right to reject communications that have been proved to be false or inaccurate. None of this personal date will be communicated to third parties, except legal or jurisdictional provision or whenever the communication is necessary in relation to the purpose of the treatment itself.


Online Booking Process


GRABENA 1800 S.L. informes you that the personal data provided in the reservation form available on the website are treated under the responsability of the hosting company of the website. Moreover, the company treats this information according to the privacy policy available onhttps://www.bookassist.com/global/security.jsp?user_language=en


Once we receive your information through Bookassist, the date will be processed under GRABENA 1800 SL´s responsability with the purpose of managing your reservation at our establishment together with the extra requested services. Once you arrive at the hotel your data will be verified. The legal basis for the data processing is represented by the contractual partnership established between both parties. Your data will not be shared except in legal cases: National Police travelers registration.




At any time, the user can withdraw the consent granted for the processing of their personal data or he can excercise his rights of access, rectification and others recognized in the RGPD, by sending an e-mail at the previously indicated address, attaching a copy of the Identity Card and indicating “data protection” in the subject. In case you do not agree with the way we process your data, you have the right to file a claim with the Spanish Agency of Data Protection.

Hotel Casa 1800 Granada | Granada | Casa 1800 Sevilla

Casa 1800 Sevilla

In the heart of Seville, in the Santa Cruz neighborhood, near the Cathedral and the Giralda tower, is the Hotel Casa 1800 Sevilla.
Hotel Casa 1800 Granada | Granada | Alhambra


Situated in the heart of Granada, at the foot of the Alhambra.

Special offers

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Official website
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Exclusive Benefits in our web:

Special booking conditions for Covid-19

10% Discount for bookings in Casa 1800 Sevilla

Afternoon tea and water hotel courtesy


First child under 12 years FREE